Terms of use and privacy policy

The privacy policy is very important to us. The privacy of visitors to our site is very important to us at GoGuidia (CNPJ: 35.457.966 / 0001-37 – GUIDHIA TECNOLOGIA LTDA.), And we are committed to protecting it. Accordingly, the purpose of this document is to clarify what personal information is collected from users of our sites and services – and how that data is handled and used.

First, this document was written in a simple and accessible way, precisely so that you can read and understand the way we use your data to offer you a safe and comfortable experience when using the services we offer you.

Throughout the GoGuidia website you will always find the link to the privacy policies at the bottom;

This Policy is divided as follows to facilitate its understanding:

  1. Data collect
  2. Use of your personal data
  3. Access to your personal data
  4. Data sharing
  5. Unsubscribing and changing / deleting personal information
  6. Changes to the Privacy Policy
  7. Applicable law

Any questions regarding our privacy policy can be clarified by contacting us.

Send an email to contato@goguidia.com.

1. About data collection and privacy policy.

Website navigation information – When you visit our website, a ‘cookie’ is inserted in your browser using the Google Analytics software, to identify how many times you return to our address. However, information such as IP address, as well as geographic location, source of reference, type of browser, duration of visit and pages visited are collected.

Contact history – However, we store information about all contacts already made with our users, such as content downloaded from our pages and interactions via email.

Facebook data – In this sense, when using your Facebook account to interact with GoGuidia, we may collect all the data made available by Facebook to our system, such as information about your ads, how many clicks they received, information about visitors to your websites that are available on that platform, among others.

Instagram data – However, when using your Instagram account to interact with GoGuidia, we may collect all the data that Instagram makes available to our system, such as information about your ads, how many clicks they received, information about visitors to your websites that are available on that platform, among others.

But it’s dangerous? What do you know about me?

Rest assured, Google services show only basic information on behavior, visits, access, etc., there is no way to obtain names, phone numbers, confidential information, documents, among others, cookies are only for basic information and help us to improve our Marketing campaigns and usability of our website.

2. Use of your personal data and privacy policy

All the data we collect is used to provide our services, and it is worth remembering, we highly appreciate your privacy. For this reason, all data and information about you is treated as confidential, and we will only use it for the purposes described and authorized by you, especially so that you can use our services fully, always aiming to improve your experience as a user. In this way, we will be able to personalize the service so that it adapts more and more to your tastes and interests. In addition, your data can also be used to create new services, products and features.

We will use the data to monitor the actions of visitors to the pages, to create profiles of these people based on the data of their behavior and to verify what their interests are, to classify and qualify these people according to that profile, and to create dynamic lists of these people to execute targeted marketing actions, which are performed automatically according to the ranking of your website visitors.

Eventually, we may use data for purposes not provided for in this privacy policy, but these will be within your legitimate expectations. The eventual use of your data for purposes that do not comply with this prerogative will be done with your prior authorization.

In addition to the above, we will use your data for the following purposes:
  • Your e-mail is used for the operation of sending the material or information requested by you when filling out the form. It can also be used to send Newsletters. The e-mail will also be used to communicate the launch of new products, promotions or news. However, the user can cancel the subscription at any time.
  • The download data may be disclosed as research and statistics, with no personal information being revealed openly, unless explicitly authorized.
  • GoGuidia employees, including employees, partners and Tourism Guides) may eventually contact you via email or phone to do research or present products and services.
  • Present new products, services, promotions, news, updates, events and other topics that you may be interested in. However, the user can cancel the subscription at any time.
  • Conduct targeted advertising according to your tastes, interests and other information collected;
  • Customize the service to suit your tastes and interests more and more;
  • For any purpose that you authorize at the time of data collection;
  • Comply with legal obligations.

GoGuidia reserves the right to monitor all of its sites, mainly to ensure that the rules described in our Terms of Use are being observed, or that there is no violation or abuse of applicable laws. Therefore, GoGuidia reserves the right to exclude a specific user, regardless of the type, if this Policy is not respected.

3. Access to your personal data and our privacy policy

Only GoGuidia employees will be able to see your personal information, and among these, only people with the necessary authorization. Eventually, if the insertion of your information occurs in actions created in partnerships, the partners explicitly identified will also have access to the information. No personal data may be publicly disclosed.

All your data is confidential and any use of these will be in accordance with this policy. GoGuidia will make all reasonable efforts to ensure the security of our systems and your data. Our servers are located in different locations around the world to ensure their stability and security, and can only be accessed through previously authorized communication channels.

All of your information will, whenever possible, be encrypted, in case it does not prevent its use by GoGuidia. At any time you can request a copy of your data stored in our systems. We will maintain data and information only until such time as is necessary or relevant for the purposes described in this Policy, or in the case of periods predetermined by law, or until such time as is necessary for the maintenance of GoGuidia’s legitimate interests.

4. Data sharing and privacy policy.

By clicking on the content sharing buttons on the social networks available on our pages, the user will be publishing the content through his profile on the selected network. However, GoGuidia does not have access to users’ login and password on these networks, nor will it publish content on behalf of the user without the user performing this action.

In this sense, because it is an online site, GoGuidia will be able to operate together with other companies in a wide range of activities, including to provide localization features, advertisers, sponsors and business partners, online and offline, in addition to dissemination and analysis tools of performance. Accordingly, we reserve the right to share your information, including location, registration and interest data, with our partners, advertisers and service providers, whenever possible, anonymously, in order to preserve your privacy. You hereby expressly authorize such shares.

GoGuidia reserves the right to provide data and information about you, including your interactions, if legally required to do so, which is necessary for the company to comply with national laws, or if you expressly authorize it.

5. Unsubscribing and changing / deleting personal information

You can choose to no longer receive any kind of email from GoGuidia.

It is important to mention that when filling in any form again, the re-insertion of your e-mail to the list will be characterized. Therefore, the cancellation request must be made again if it is in your interest.

All collected data will be deleted from our servers when you request it or when it is no longer necessary or relevant to offer our services to you, unless there is any other reason for its maintenance, such as any legal obligation to retain data or need of preserving these to safeguard GoGuidia’s rights. To change your personal information or delete it from our database, just send an email to contato@goguidia.com.

6. Changes to the Privacy Policy

This Privacy Policy may undergo updates. Therefore, we recommend visiting this page periodically so that you are aware of the changes. If relevant changes are made that require new authorizations from you, we will publish a new privacy policy.

Before using information for purposes other than those defined in this Privacy Policy, we will ask for your authorization.

7. Applicable law

This document is governed and must be interpreted in accordance with the laws of the Federative Republic of Brazil. The São Paulo District Forum is elected as the competent body to resolve any issues arising from this document, with express waiver of any other, however privileged it may be.

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